A photo of the Vaux building

Make your case with legal clarity

When water valves failed in several NEW construction Portland condominium buildings, we helped the tenants' legal team prepare. We worked with the esteemed firm of Dunn Carney to clearly depict the differences in plumbing between the properties. The only similarities in the failed water systems were faulty valves that degraded too quickly. While the construction documents had too much internal detail, the architecture renderings only showed surface detail. To focus jurors attention, simple transparent Read more
Forest Service shield

Design a plan for success

"A goal without a plan is just a wish" said Antoine de saint-Exupery. I'm not sure who he is but I like the thought.  Working closely with our friends at the the Forest Service Land Mobile Radio (LMR) group, we developed a strategic plan to implement key changes and improvements. We reviewed original data sources and wrote the draft, created charts with layouts, and a PPT roadshow for regional discussions. We also sketched next steps and responsibilities to facilitate discussion. The communications Read more
sketch of sales, etc.

Show process changes by job roles

When a leading manufacturer decided to implement SAP, a number of well-worn processes needed to be updated. Data collection and recording had to be changed to take advantage of new capabilities in producing, tracking, and selling products. We worked to visualize the changing roles across the organization to facilitate conversations and understanding. The roadshow presentation spoke to dedicated employees in varied environments. Our goal:  capitalize on substantial investments ASAP without confusing Read more
An image of people posting inquiries to a world map

Explain IT activity & enterprise value

Is my network functioning? That's the short measure by which many employees judge the IT department. Explaining how complex service plans, upgrades, and retirement activities unfold is difficult. We helped by mapping the functions of a service desk and support organization to a worldwide gas exploration company. Now part of Shell, BG Group used the process maps to explain and optimize how service desk, service lifecycle, and service support boost business productivity. Do you have important information Read more

How to picture Service Oriented Architecture (SOA)

It's fun (for me anyway) to find ways to visually describe a complicated idea so anyone can understand. Service-Oriented Architecture (SOA) is one of those technology topics that benefits greatly from a visual spin. Below are some alternative sketches developed for the Forest Service as they work to build smart new apps for work and recreation. From Wikipedia: Service-oriented architecture is less about how to modularize an application, and more about how to compose an application by integration Read more