Category Archives: Uncategorized

An image of people posting inquiries to a world map

Explain IT activity & enterprise value

An image of people posting inquiries to a world map
Is my network functioning? That's the short measure by which many employees judge the IT department. Explaining how complex service plans, upgrades, and retirement activities unfold is difficult. We helped by mapping the functions of a service desk and support organization to a worldwide gas exploration company. Now part of Shell, BG Group used the process maps to explain and optimize how service desk, service lifecycle, and service support boost business productivity. Do you have important information Read more
snippet from an illustration on MDM

How to explain Master Data Management

snippet from an illustration on MDM
Technically difficult to explain topics benefit from clear visual explanations. We recently undertook a wide-ranging series of topical illustrations to help implement an SAP software upgrade. Here's one from the series, with definition, sketch, and final file. Master data management (MDM) is a comprehensive method of enabling an enterprise to link all of its critical data to one file, called a master file, that provides a common point of reference. When properly done, MDM streamlines data sharing Read more
a sign that says text and typefaces

Improve document accessibility through text choices

a sign that says text and typefaces
There are simple ways to make your online musings more accessible to everyone, particularly those using screen-reading software. We've been developing a series of short, informative videos for the Forest Service to help employees embrace some easy suggestions. For example, using shapes as well as colors in a legend helps those that are color blind understand a map. Fun Fact: Bees can't see the color red. Since we are all very busy at work, it's easy to put off reading up on how to create Read more
a national infrastructure model

Business case stories are very persuasive when illustrated

a national infrastructure model
If you're trying to convince an audience that your approach works, it helps to use a good case story. Illustrating those cases can add the interest of a graphic novel, without being super nerdy about it. While working with the Forest Service we developed a series of cases describing the benefits of cloud-based collaborative mapping data, or geospatial data. Here are a few examples. As we discussed the benefits and opportunities, additional applications came to light for Read more

Visual dashboards for project tracking

Engaging illustrations make it easier to communicate status updates. A quick, visual read of progress supports understanding among participants so they can stay on track and know what's coming next. I've gathered a few examples from different clients here to show the diversity of approaches available. If your timeline spans years, it's certainly helpful to retain some editing capabilities to reshuffle priorities. We used powerpoint in this Forest Service example to outline several critical Read more