Tag Archives: business communications

image of some problems like old hardware, and bottlenecks

Hey, is the internet slow today?

image of some problems like old hardware, and bottlenecks
When an IT department fields calls about internet problems there are often causes beyond their control. These include the use of older equipment/software, the online activities of colleagues, and automated updates being pushed over the network. We recently assisted our friends at the Forest Service in visually describing some typical challenges to networks. We discussed the misconception that IT departments have complete (magical?) control over network performance issues and how best to Read more

Operational risk management explained

Operational risk is a necessary part of any business that's innovating and growing. The degree to which risk is acceptable and how risk is managed determines whether 'risk' is helpful or dangerous. If risks are inadequately supervised a big business can be bankrupted suddenly. Since all members of an organization share in operational risk management, everyone needs to have an understanding of risk sources and their management framework. We recently undertook a very high-level depiction Read more
A chalkboard that says images and alt text

Use accessible images and alt. text in digital docs

A chalkboard that says images and alt text
At some point we're all likely to need help reading our screens. We recently completed another concise video in our series for the Forest Service on how to work with images and alt text to improve accessibility. Even if you don't know anyone with challenges at present, designing your content for accessibility makes material more usable in general. The series is intended to make a dent in the mental blocks most authors have in understanding accessibility guidelines. We create fun two-minute topical Read more
a national infrastructure model

Business case stories are very persuasive when illustrated

a national infrastructure model
If you're trying to convince an audience that your approach works, it helps to use a good case story. Illustrating those cases can add the interest of a graphic novel, without being super nerdy about it. While working with the Forest Service we developed a series of cases describing the benefits of cloud-based collaborative mapping data, or geospatial data. Here are a few examples. As we discussed the benefits and opportunities, additional applications came to light for Read more

Enterprise change instructions made visual

One challenge in promoting an organization-wide change is tuning the message details correctly. When different people need the information at different times, and in different detail levels, the messages can become complex quickly. In this case for example, we had some technology users with compressed files and some with none. We had some users who were responsible for multiple computers. All had to migrated on a manageable and orderly schedule. Our response was to develop a critical path Read more