Tag Archives: information graphic

An image of people posting inquiries to a world map

Explain IT activity & enterprise value

An image of people posting inquiries to a world map
Is my network functioning? That's the short measure by which many employees judge the IT department. Explaining how complex service plans, upgrades, and retirement activities unfold is difficult. We helped by mapping the functions of a service desk and support organization to a worldwide gas exploration company. Now part of Shell, BG Group used the process maps to explain and optimize how service desk, service lifecycle, and service support boost business productivity. Do you have important information Read more
planning sketch

Planning process shown in several ways

planning sketch
We frequently provide several options to clients to fit their priorities and communication interests. As they say, there are many ways to skin a cat. Eww. I would never do that. Here are several alternative sketch approaches proposed to National Gypsum while preparing to explain how planning services would improve under a new SAP implementation. Annotations can be made in PPT for different groups and locations as the presenter manages the change. Read more
Illustrate changes from SAP

Introducing SAP software to a manufacturing process

Illustrate changes from SAP
Illustrations are used effectively in demonstrating where process changes occur so preparations can be made in advance. Training is arranged and employees are ready for the change impact and new benefits that become available in efficient upgrades. Below are some factory sketches that depict key locations on assembly lines that will experience change. Read more
image of some problems like old hardware, and bottlenecks

Hey, is the internet slow today?

image of some problems like old hardware, and bottlenecks
When an IT department fields calls about internet problems there are often causes beyond their control. These include the use of older equipment/software, the online activities of colleagues, and automated updates being pushed over the network. We recently assisted our friends at the Forest Service in visually describing some typical challenges to networks. We discussed the misconception that IT departments have complete (magical?) control over network performance issues and how best to Read more

Enterprise change instructions made visual

One challenge in promoting an organization-wide change is tuning the message details correctly. When different people need the information at different times, and in different detail levels, the messages can become complex quickly. In this case for example, we had some technology users with compressed files and some with none. We had some users who were responsible for multiple computers. All had to migrated on a manageable and orderly schedule. Our response was to develop a critical path Read more