Tag Archives: ITIL library of graphics

ITIL service desk management

What’s behind a Service Desk request?

ITIL service desk management
Working with BG Group, we developed this ITIL view of how requests are handled. The three types of inquiries include¬†information requests, service requests, and incidents. All require different steps though ultimately contribute to a knowledge base that helps the IT group more efficiently assess and solve needs in the future.   Read more