Tag Archives: PowerPoint

image of some problems like old hardware, and bottlenecks

Hey, is the internet slow today?

image of some problems like old hardware, and bottlenecks
When an IT department fields calls about internet problems there are often causes beyond their control. These include the use of older equipment/software, the online activities of colleagues, and automated updates being pushed over the network. We recently assisted our friends at the Forest Service in visually describing some typical challenges to networks. We discussed the misconception that IT departments have complete (magical?) control over network performance issues and how best to Read more

Visual depiction of ITIL service request framework

The USDA Forest Service contacted me to help in describing their improved approach to managing thousands of technical service requests. Our Forest Service manages land resources across the country, and the requests coming into the CIO vary widely from mobile land radio support in remote woodlands to more common requests for software and hardware upgrades and management. Read more

Information graphics support process change

When Hoffman Construction updated their mission critical project tracking software, visuals were used to clarify the need for change, how processes would improve, and what was required of employees. Here's a short testimonial outlining the projects challenges and objectives. For more examples of how the projects unfolded, please visit our related Hoffman posts. Read more

Create clear use(r) case stories with visuals

Technology and software change projects require careful consideration for how users will experience the solution. Often called use cases, these stories are first person accounts of how various audiences will interact with a solution to accomplish specific tasks. These stories can be used to demonstrate new features, advantages to the consumer (and sponsoring company) and of course the process steps required. Alistair Cockburn, an innovator of the methodology, describes the Casual use case with the Read more