Tag Archives: process change

Operational risk management explained

Operational risk is a necessary part of any business that's innovating and growing. The degree to which risk is acceptable and how risk is managed determines whether 'risk' is helpful or dangerous. If risks are inadequately supervised a big business can be bankrupted suddenly. Since all members of an organization share in operational risk management, everyone needs to have an understanding of risk sources and their management framework. We recently undertook a very high-level depiction Read more

Business process change design

If you're a business change consultant or communications manager as many of my clients are today, then you know how hard it can be to change a way of doing things. Really, not many people like to have change forced upon them for any reason. So if you're considering a new program, developing communications to support the change is critical. Otherwise you risk having people not understand your change, at best, or thoroughly resist it, at worst. We've helped clients like Nike, Mercer, and other companies Read more

Information graphics support process change

When Hoffman Construction updated their mission critical project tracking software, visuals were used to clarify the need for change, how processes would improve, and what was required of employees. Here's a short testimonial outlining the projects challenges and objectives. For more examples of how the projects unfolded, please visit our related Hoffman posts. Read more

Create clear use(r) case stories with visuals

Technology and software change projects require careful consideration for how users will experience the solution. Often called use cases, these stories are first person accounts of how various audiences will interact with a solution to accomplish specific tasks. These stories can be used to demonstrate new features, advantages to the consumer (and sponsoring company) and of course the process steps required. Alistair Cockburn, an innovator of the methodology, describes the Casual use case with the Read more

Support employee understanding by making process changes visible

The interesting thing about process changes is that they don't stick if they're ignored. What's more, a business won't realize any value for their technical and strategic investments if they haven't factored in the talent required for success. If you want to get employees to rally behind a change the first step is to make sure they understand why change is needed. Adults are skeptical learners and quick to dismiss anything that isn't seen to have a big "what's in it for me?" payoff. As an example, Read more