Author Archives: Mark Allen

An image of people posting inquiries to a world map

Explain IT activity & enterprise value

Is my network functioning? That's the short measure by which many employees judge the IT department. Explaining how complex service plans, upgrades, and retirement activities unfold is difficult. We helped by mapping the functions of a service desk and support organization to a worldwide gas exploration company. Now part of Shell, BG Group used the process maps to explain and optimize how service desk, service lifecycle, and service support boost business productivity. Do you have important information Read more

How to picture Service Oriented Architecture (SOA)

It's fun (for me anyway) to find ways to visually describe a complicated idea so anyone can understand. Service-Oriented Architecture (SOA) is one of those technology topics that benefits greatly from a visual spin. Below are some alternative sketches developed for the Forest Service as they work to build smart new apps for work and recreation. From Wikipedia: Service-oriented architecture is less about how to modularize an application, and more about how to compose an application by integration Read more

Illustrate new product information

When an interesting new product was acquired in a merger, Mercer needed a way to differentiate it from the other, similar report products available. We offered three visual options for describing how a human resources executive might benefit from this new product. The workforce modeling tool enables careful analysis of important decision points like compensation strategies, expansion planning, or demographic modeling. How can a company use the valuable reports to most efficiently address all these Read more

Sales organization, as an infographic

Sales planning for large organizations touches manufacturing, shipping, procurement, trade discounts, events, and other areas. Sales management activities are obviously crucial to the success of most any organization. In our visual depiction of sales, we strove to provide a good context for synchronized interests in an SAP implementation. Read more
forest service shield

Domain migration planning

Many enterprises find their file servers and the means employees use to log into them evolving rapidly. This can leave a patchwork challenge of software resources on various network and authentication venues. Explaining this challenge is very difficult for technologists and nearly impossible for mere mortals to imagine. Take for example this recent project, in which multiple development streams needed to be brought together thoughtfully for the benefit of one future client access platform. Read more