Tag Archives: information graphic

A photo of the Vaux building

Make your case with legal clarity

A photo of the Vaux building
When water valves failed in several NEW construction Portland condominium buildings, we helped the tenants' legal team prepare. We worked with the esteemed firm of Dunn Carney to clearly depict the differences in plumbing between the properties. The only similarities in the failed water systems were faulty valves that degraded too quickly. While the construction documents had too much internal detail, the architecture renderings only showed surface detail. To focus jurors attention, simple transparent Read more
An image of people posting inquiries to a world map

Explain IT activity & enterprise value

An image of people posting inquiries to a world map
Is my network functioning? That's the short measure by which many employees judge the IT department. Explaining how complex service plans, upgrades, and retirement activities unfold is difficult. We helped by mapping the functions of a service desk and support organization to a worldwide gas exploration company. Now part of Shell, BG Group used the process maps to explain and optimize how service desk, service lifecycle, and service support boost business productivity. Do you have important information Read more
image of some problems like old hardware, and bottlenecks

Hey, is the internet slow today?

image of some problems like old hardware, and bottlenecks
When an IT department fields calls about internet problems there are often causes beyond their control. These include the use of older equipment/software, the online activities of colleagues, and automated updates being pushed over the network. We recently assisted our friends at the Forest Service in visually describing some typical challenges to networks. We discussed the misconception that IT departments have complete (magical?) control over network performance issues and how best to Read more

Enterprise change instructions made visual

One challenge in promoting an organization-wide change is tuning the message details correctly. When different people need the information at different times, and in different detail levels, the messages can become complex quickly. In this case for example, we had some technology users with compressed files and some with none. We had some users who were responsible for multiple computers. All had to migrated on a manageable and orderly schedule. Our response was to develop a critical path Read more

Surprising new findings on memorable information graphics

Doctoral student Michelle Borkin of Harvard's School of Engineering and Applied Sciences, recently set out to discover what makes a visual memorable. She discovered several interesting things that can be useful considerations: 1. Six colors or more make an image more memorable than few colors 2. "Human Recognizable Objects" or things that people routinely see in their lives, greatly increase memory retention. 3. Roundness was found to have a favorable impact. Previous research has shown humans love Read more