What’s behind a service desk request?

by on April 6, 2023 with No Comments

The IBM technology consulting team needed a graphic to explain how service requests are handled at a client’s help desk. This depiction is used for both training of internal staff in correct procedures and educating supported employees. The basis is ITIL, or the Information Technology Infrastructure Library.

BG Group IT Service Requests
Based on ITIL, the graphic is used for training and service optimization.