The ITIL library of information graphics

I worked with REC Silicon and Toby Lucich of Return Consulting a few years ago to translate some of the core ideas behind the Information Technology Infrastructure Library into visuals that could be understood more easily by laypeople. Included below are several of the image maps and beneath are some of the original files used as reference. Yuck.

This is a good example of the work I do with consulting clients to make hard to understand subjects easier to ‘get’ and act upon. Visual communications greatly improve process adoption, education, and marketing.

A more descriptive account of this ITIL work is available on my website. I’ll give you the PDF files if you’d like to use them in your office, just write and ask!

ITIL service support desk

ITIL Service Support Desk

ITIL Software Development Lifecycle

ITIL Software Development Life cycle

ITIL Working with Service Desk

How to work with a service desk

ITIL charts

Some of the original ITIL files