I worked with REC Silicon and Toby Lucich of Return Consulting to translate some of the core ideas behind the Information Technology Infrastructure Library into visuals… Read More
When a very large organization changes a central software package that everyone uses, it’s important to communicate clearly. Duh! Departments don’t (or shouldn’t) operate in silos… Read More
This little Beaverton-based athletic sportswear company had an important planning presentation to make and needed help clarifying the areas for focus and investment… Read More
When water valves failed in several NEW construction Portland condominium buildings, we helped the tenants’ legal team prepare… Read More
Mercer is a global consulting leader in talent, health, retirement and investments. Mercer helps clients around the world advance the health, wealth and performance… Read More
McDonalds. Need I say more? I worked with the Oakbrook HQ to develop an employee training program visualization for further review by the executive talent task force… Read More
The IBM technology consulting team needed a graphic to explain how service requests are handled at a client’s help desk. This depiction is used for training of internal staff in correct… Read More
Operational risk is a part of any business that’s innovative and growing. The degree to which risk is acceptable, and how risk is managed determines whether ‘risk’ is helpful or dangerous… Read More
Tom Davenport, a visiting professor of business at Harvard contacted us last summer about a new book he’s finishing: Keeping Up with the Quants… Read More
The USDA Forest Service contacted me to help in describing their improved approach to managing thousands of technical service requests… Read More